Job description.
• Candidate will be responsible for Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• He / She has to ensure determining the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming , Maintenance
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer
Experience: 2 – 4 years
Location: Bangalore
Interested candidates can walkin on 6th Dec 2018 (Thursday) at 11 am to 2 pm with updated resume & Govt ID.
Send your updated resume to Samuel.Shantharaj@cognizant.com on urgent basis, along with the below mentioned details:
1. Full Name:
2. Contact No:
3. E-Mail id:
4. Primary Skill:
5. Overall Experience:
6. Relevant Experience:
7. Current Location:
8. Preferred Location:
9. Current Company:
10. Permanent / Contract:
11. If Contract mention your payroll company name:
12. Current CTC:
13. Expected CTC:
14. Notice Period:
15. Availability for F2F discussion on (Weekday, 06th Dec 2018), Yes/No:
16. If attended interview with cognizant in last 3 months
17. Highest Qualification (10+2+3 mandatory):
18. Are you Ex- cognizant employee (Yes or No):
19. Willing to work in shifts 24/7 (Yes or No):
Candidate Profile:
* Candidate should have good working knowledge of MS-office.
* Experience as a help desk technician or other customer support role
* Experience in supporting MAC issues/users
* Tech savvy with working knowledge of office automation products, databases and remote control
* Good understanding of computer systems, mobile devices and other tech products
* Ability to diagnose and resolve basic technical issues.
* Experience in supporting user account related issues.
* Proficiency in English
Company Profile:
Cognizant is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses.