Job Description:
• Candidate has to make inbound / outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to customers to encourage payment of delinquent accounts.
• Faxes documents to accounts and follow up.
Salary: INR 2,00,000 – 3,00,000 P.A. Plus incentives + Shift allowance
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Openings: 50
Experience: 0 – 2 years
Location: Chennai
Interested candidates can walkin on 18th Dec – 20th Dec 2019 at 10 am -12:30 pm with updated resume & Govt ID.
Venue:
Sutherland
SHRIRAM THE GATEWAY,
A1 Block,Ground Floor,
# 16, GST Road, Perungulathur, Chennai – 600063
Adjacent Opp. to Perungulathur Railway station.
Candidate Profile:
* Candidate must have strong communication, problem solving and analytical skills.
* Ability to work independently and to adapt to a fast changing environment.
* Proficiency in Microsoft Office including Excel, Word and Access.
* Experience in a telecommunications environment is preferred but not required.
* Must have attention to detail with an eye for accuracy.
Company Profile:
Sutherland Global Services – Confidential